Kumoverse Premium
Warranty Claim
If something you bought stops working, here is exactly what to send so we can replace it fast.
Before you claim
Check the Terms of Service first. The warranty lasts for the period written on your plan and covers defects and failures under the product's intended use. It does not cover misuse, unauthorized modifications, abuse, resale, transfer of ownership, or problems caused by third-party services or platform changes outside our control.
What to send us
Send all of the following in one message on Messenger:
- Your invoice ID (website orders) or a screenshot of our purchase conversation
- Which product and which plan you bought
- What is going wrong, in your own words
- A screenshot or short screen recording of the error
- When the problem started, and whether it ever worked
What happens next
We verify the purchase and check whether the issue qualifies. If it does, we replace it, or give an equivalent replacement, at no extra cost.
Refunds
The warranty is a replacement warranty, so we fix or replace first. Refunds are rare: when a fix or replacement is not possible, or in another reasonable case, we may refund you in full or in part. Ask on Messenger with your invoice ID.
Questions about this page? Message Kumoverse Premium.